No connection

This article is a translation of the German IOTA Beginner’s Guide by Schmucklos.

I can’t get Trinity Wallet to connect to my Ledger Nano. What can I do?

With different operating systems and different configurations, it may well come to malfunctions. Don’t worry: Your tokens are safe.

Please try this first:

  1. Ledger Live should not run in the background. Please close it.
  2. Connect Ledger Nano (original USB cable)
  3. Log in to the Ledger Nano
  4. Launch IOTA app in Ledger Nano
  5. Start Trinity (very important, this step should not happen before)
  6. Log in to Trinity account

If afterwards a restart or a node change etc. did not bring success, please follow these steps:

  1. Ledger Live should not run, so please exit and then restart Trinity. If this also does not bring the desired success, please go to the next step.
  2. A clean reinstallation is necessary, therefore uninstall Trinity.
  3. Delete C:\Users\xxxxAppData\Roaming\Trinity. (xxxx the user)
  4. Delete C:\Users\xxxxAppData\Local\Programs\trinity-desktop. (xxxx is the user)
  5. Reinstall Trinity. Latest version:
  6. Launch Ledger IOTA App.

Reboot without Ledger Live, create account (Ledger) with existing seed (write down index), done.

Original source

Last Updated on 16. February 2021